UNDERCOVER footage has revealed some of the disturbing footage uploaded to Facebook that it refuses to delete.
Inside Facebook: Four Corners’ aired the investigation on how and why moderators make decisions on what you see. Picture: AFP/Christophe SimonSource:AFP
AN UNDERCOVER reporter has lifted the lid on how Facebook decides what you see, training secretly as a Facebook moderator going undercover as a moderator to be told to leave offensive content on the site.
The documentary aired on ABC’s Four Corners revealed graphic videos of child abuse, school bullies, and posts and videos showing self harm and hate speech were being left on the site by moderators who were seemingly encouraged to mark the toxic content as “disturbing” rather than delete them entirely.
Inside Facebook: Secrets of the Social Network saw a British reporter pose as an employee of UK-based CPL Resources, undergoing training for the Facebook contractor.
The moderators review content reported for possible breaches of Facebook’s community standards, and are given three options: ignore, delete, or mark as disturbing.
Via secret interviews and secretly-recorded footage he revealed found “serious problems” with how Facebook’s guidelines were applied to what content is published on its platform.
And he found some pages were subject to “shielding” which allowed offensive content to remain on their sites, and subject to another level of review, even if guidelines had already been breached.
When the documentary aired in the UK, Facebook released a statement saying the report revealed practices “that do not reflect Facebook’s policies or values and fall short of its high standards”.
Toxic content is “essentially the crack cocaine” of Facebook’s product, Roger McNamme claims. Picture: ABCSource:ABC
“We take these mistakes incredibly seriously and are grateful to the journalists who brought them to our attention.”
Among the “mistakes” highlighted in the documentary was the undercover reporter being shown video of a man kicking and beating a boy, and told it should be marked as “disturbing”, not deleted.